System Support

I was impressed by the fresh perspective that Bob presented and the potential to impact on our performance through Behavioural Science. Martin Mathers, Director Ross-Shire Engineering

Thinking: Strategy

Without a Strategy there is no deliberate or purposeful focus and the company’s attention will be directed to whatever set of circumstances shouts the loudest. With a strategy a company can chose where to focus attention for a certain period of time. This creates an environment that nurtures behaviours which produce the desirable results. SODAK have a proven track record in facilitating the development of successful business strategies across delivery, operations, health and safety, environment, quality and customer service.

Thinking: System Check

A System Health Check provides the boardroom with a clear snapshot of what’s actually happening on the shop floor and compares this to the behaviours required for better business. This generates a powerful understanding of the environment that is supporting current performance. We look at opinion data, procedural compliance and incidents of non-conformance before identifying areas for improvement. SODAK have implemented System Health Checks in a variety of sectors including construction, aviation, transport and the chemical industry. A SODAK Health Report provides clients with an in-depth evaluation of their operation and our recommendations identify specific areas for improvement. We aim not only to identify problems but to suggest behavioural changes that will lead to sustainable solutions.

Thinking: Event Analysis

Our Event analysis Health Check uses the principles of behavioural science to assess specific incidents, injuries or non-conformances through focused investigation of an event. Analysis highlights the role that the environment plays in encouraging behaviours that lead to undesirable results. The principle being that negative events are designed to happen and that by understanding the consequences we can redesign our environment to foster and develop safer, more productive behaviours.

Thinking: at risk?

Most behaviours occur a number of times before they connect with the hazard that causes the incident. SODAK’s own unique measure of performance, the At-Risk/Reduced-Risk metric identifies the behaviours commonly preceding injuries and incidents in your work environment.
‘at risk?’ profiling samples behaviours that are being performed in the working area and categorises them either At-Risk or Reduced-Risk. With enough data and sample points it becomes possible to build up a picture of a project’s risk profile. This is then used to target specific areas through discussion and coaching with the relevant managers and supervisors. We then begin to see a decrease in At-Risk and an increase in Reduced-Risk behaviours across the project.